We're pleased to share our Wellbeing & Resilience Survey Report 2024, as we continue to develop further resources that will deliver a positive impact on the wellbeing of residential property management professionals.
In total, 506 individuals from across the sector responded, with a 100% completion rate and over 124 comments.
For the 2024 Report, we identified the key factors influencing the overall wellbeing of high happiness respondents. These insights will guide our strategies to help shape future thinking and improve the sector’s wellbeing and resilience initiatives.
We would like to thank every respondent for their valuable time, insight, and honesty.
The next survey will be issued in February 2025.
High Happiness Respondents
We have identified that high happiness respondents work only slightly below the average amount of hours per week and have similar workloads. This
demonstrates that people thrive under pressure and seek challenges in order to perform well. However, they receive flexible working arrangements from their employee, feel well supported, have lower expectations around how things perform, and have manageable workload pressure. Compared to the average respondent high happiness respondents are over 50% less likely to leave the sector over the next three years.
Issues around wellbeing in the sector may lie in the lack of flexibility and support employees are receiving, in addition to working hours or workload
pressure as we had deduced from last year’s survey results. Extreme working hours or workloads will affect overall wellbeing and happiness, however, property managers generally thrive off facing difficult challenges and working as a team.
There was a 35% reduction in respondents working fully remotely compared to 2023.
TPI Resources
We are aware of the issues highlighted by this survey and are continuing to work to develop strategies which can help improve the sector’s wellbeing and resilience. To support property management professionals, we've curated a variety of resources, which you can explore below or within the full Report.
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To help members, we produce a Building Safety Hub to assist professional and corporate members in staying up to date with the latest building safety regulations through resources pooled from internal and external industry sources. Building safety training courses are also continually run and open to both non-members and members.
Visit the Building Safety Hub here:
https://bit.ly/46l03wu -
We also continue to provide resilience training courses along with CPD accredited wellbeing videos which can support both individuals and organisations.
View our training courses here:
https://bit.ly/3VKU3uy -
We believe that no worker in the sector should have to tolerate abuse. We are encouraged that over 61% of respondents know their employer has an unreasonable behaviour policy, and in 47% of cases this is the TPI policy.
Download the TPI 2024 Unreasonable Behaviour Policy here:
https://bit.ly/4eoiKDS -
We have produced a new poster for 2024 which serves as reminder to residents of the person behind their property manager’s title. Those facing unreasonable behaviour on the phone, in-person or online are real people with their own life pressures. We encourage companies to publicly display either version of our poster, both online and within offices and properties managed.
To access the poster click here:
