Member Directory

With over 20 years Block and Estate Management experience, we would welcome enquiries from anyone looking for a new managing agent. Due to the recent and impending changes in legislation and regulation, the complexity of managing residential leasehold property has increased the specialist knowledge required to successfully manage a leasehold development, whilst ensuring legal compliance and customers are at the heart of our service delivery. We have vast experience in financial, legal and health and safety law which is used when managing any building. We are a member of the Property Redress Scheme and with over 3,300 customers, we have been successful in managing client/leaseholder relationships and have only had one complaint referred to them in the previous 2 years. We are members of the Client Money Protect scheme and we are annually audited on all of our client accounts. Our finance, management and telephony systems are all cloud based to make the user experience a more positive and accessible service. This means in the event of any unforeseeable event (disaster recovery), or a lockdown occurs, our business is still 100% operational and our staff can access systems securely from anywhere with an internet connection. We operate a robust complaints, comments and compliments procedure, as well as an in-depth induction procedure, and many other new company procedures improving customer access and improving customer service. It is important for us that we use this feedback to learn from our customers to help in changing the way we deliver services. We promptly collect considerable amounts of service charge arrears and operate an extremely effective credit control/legal department. We represent Landlords and Management Companies in most arrears cases without the need for additional Solicitors or Barristers costs, unless the issues are complex – a potential huge saving to any client. We operate a leaseholder/customer portal so that customers can view their latest demands and statements, and report repairs online. We post regular blogs on our website to engage with our customers and other external stakeholders, and provide them with working knowledge of the industry, for example, “a guide to service charge” and “the difference between a leasehold and freehold property”. We regularly benchmark many services with other agents to ensure we are offering value for money. We operate a dedicated 24 hour/365 out of hours number, ensuring that we are contactable in the event of an emergency. We look forward to working with other members and any other contacts in the future.

Centrick Limited specialises in estate management, maintaining developments on behalf of its clients nationwide. With offices in London and across the Midlands,Centrick Limited can offer consistent quality and uniform reporting structures no matter where our clients have property assets. Working closely with its clients, Centrick Limited takes a proactive interest in each development, with a goal to enhance property values wherever possible and provide a dedicated and transparent service. Centrick Limited has earned a reputation for good service and reliability that is appreciated by freeholders, lessees and tenants alike.

Encore specialises in residential property management. We aim to deliver a professional service with integrity and a standard of service not commonly found in the industry. We provide clients the best of both worlds: being big enough to have robust systems and processes, while small enough to remain personal and local. Encore was founded by property owners who were dissatisfied with the customer service, maintenance and financial management they experienced at their own properties. Our philosophy is to care for your estate as though we live there. In short, we put ourselves in your shoes. We manage a portfolio of quality residential developments across London, the Home Counties, East Anglia and the East Midlands. We are experienced with all types of estates, from small blocks to large new-build developments, to listed buildings. Many estates feature on-site Building Managers and Caretakers. Encore's experienced and committed team consists of IRPM-qualified Estate Managers, Chartered Accountants and Chartered Surveyors, supported by specialist Facilities, Legal, Surveying & Operations teams. We make extensive use of Qube software to integrate all aspects of maintenance and financial management to manage your estate efficiently and effectively.

We are a leading property management company with over 50 years' experience, and are committed to ensuring your property is handled with care and respect. With a varied portfolio of developments and with over 20 offices in the HML Group positioned conveniently around the UK, you are never far away from a local HML property manager.

With over 25 years experience as property industry professionals, our passion for property drove us to set up ‘Hegarty Property Management Limited’ with a team of highly driven individuals. Strong relationships are at our core enabling successful property management, working hard to build trust between Freeholders and Directors of RMC’s, and their Leaseholders. We have insisted upon the same principles whilst building our talented team, including internal colleagues and a select team of specialist associates. All at Hegarty commit to the same goal: ’Your Property, Our Priority’. With Hegarty, you get the best of both worlds; a bespoke, transparent service and innovative attitudes, built on solid, stable foundations. We strive, not to be the biggest in the industry; it’s to be not too big to care.

Horizon Management is a property management company that specialises in block management for residential buildings nationwide. Horizon was born to have a fresh approach to managing leasehold properties across the UK – we act quickly on repairs, keep the apartment block looking great and provide clear details to leaseholders on where their service charges have been spent. As well as providing day-to-day management we also advise developers on the design of communal areas, inside & outside, to ensure that the ongoing management of everything relating to the apartment block is as efficient and cost efficient for leaseholders as well as creating a great place to live for residents for many years to come!

We aim to be your property management company of choice. We plan to achieve this by giving a great service as set out in our commitments below, as well as ensuring our work is excellent value for money. We are committed to.. - taking a proactive approach - keeping you in the picture - breaking down communication barriers

We’ve always believed that people are just as important as the properties we manage. Perhaps more so because for them it’s a valuable asset, or simply the place they call ‘home.’ With 33 years’ experience in the industry, and the right resources in place, we offer a clear, straightforward service with a high level of care and attention to your development. It’s a service that you’ll always feel is in touch and close to hand – not at arm’s length and distant. And being independent we can be more flexible to meet each site’s individual requirements. In short, an efficient, fair, and people-focused administration for the whole development. It’s how we prefer to do business, and one of the reasons we actively chose to be regulated by The Property Institute. To widen your choice, we simply ask that you consider us – and take a quick look at our website now.”

McCarthy & Stone Management Services (MSMS) was set up in 2010 to mirror McCarthy & Stones Vision and Values through the management of its developments; aiming to provide Homeowners with a first-class management service while supporting an enjoyable and independent lifestyle. At the heart of McCarthy & Stones operation is a policy of regular consultation with its Homeowners that it believes helps build trust, reassurance and peace of mind that is so important, not only to its Homeowners but also their friends and family, and ultimately delivering a Greater Life in Later Life.

Omnia Estates Ltd was created to offer a highly focused property management service to property owners. Our main philosophy is that our managed properties must be within 1 hour's drive time of our head office, to enable us to provide a fast, efficient, cost effective and pro-active service. If properties require our expertise in management that are further afield we will liaise with the board directors and/or property owners to still enable a smooth and cost effective management service structured to the individual building requirements. All our buildings have a dedicated web site set up that acts as an information site for all visitors, with a password protected back up site, that contains, accounts, insurance details, minutes of meetings etc, all of which can be downloaded. Furthermore, all documentation including purchase invoices, bank statements etc are always made available upon request. When competing with national management companies we regularly achieve service charge budget savings, and rarely exceed budgets. We achieve this by competitive management charges, no hidden extras, regular comparisons against budgets, large purchasing power, and the use of competitive local suppliers. Over and above any individual qualifications all our staff are trained, relating to their field of expertise. As a local privately owned company our reputation is important to us. All staff members are fully committed to delivering high levels of customer service and all staff, including directors, are contactable at all times.

Apartment block specialists, managing all sizes of apartment blocks. Orchard Block Management Services Ltd is the freeholder to 20% of the estate, so understand the long term nature of caring for a development.