This interactive and engaging webinar covers practical solutions to understanding and managing vulnerable and difficult people.
Training Course Content
Working in residential property management often involves engaging with people facing challenging circumstances, whether due to personal vulnerabilities, financial difficulties, or complex disputes. This workshop will equip delegates with the skills and strategies to navigate these interactions effectively and compassionately.
By the end of the two hour online session, delegates will have tools to foster positive outcomes and build stronger relationships in even the most difficult scenarios.
- Understanding difficult people
- Having great conversations
- How to avoid and de-escalate conflict
- Managing expectations
- Communicating assertively
- How to support vulnerable people
Intended For
This training course would suit property managers, assistant property managers, Credit Controllers or anyone who regularly manages difficult or vulnerable people as part of their job.
Fees
| Membership level | Price |
|---|---|
| Members | £35.00 |
| Non Members | £60.00 |