With the expanding Build To Rent market and the growing expectations of renters for extra hospitality services, this webinar explores the concepts of hospitality and the best way to add value in the BTR sector.
Training Course Content
Providing the best customer experience is vital in differentiating yourselves from competitors within the Build To Rent sector. This webinar will introduce the basic concepts of hospitality to help you provide the best rental experience for tenants.
Based on real life scenarios and case studies this webinar will cover:
- What is Hospitality?
- What is Hospitality in the rental world?
- Your customers and residents
- First impressions
- Personal Presentation
- Body Language
- Interacting with customers: Online / Email / Text / Phone / In person
- Greeting customers
- Name usage
- Walking & Talking
- Knowledge
- Processes / Standards / Consistency
- Saying Goodbye
- Providing services
- Following up
Intended For
Anyone with a front-facing, customer related role within the Build To Rent sector.
Fees
| Membership level | Price |
|---|---|
| Members | £35.00 |
| Non Members | £60.00 |